Note: Lofty is rolling out in stages. Depending on the version your account is on, some features or screens described in this article may look different or may not yet be available to you.
Introduction
After you submit an MLS application (see [How to Connect Your MLS to Your IDX Website]), Lofty assigns one of four application processes based on how your MLS board handles approvals. You will be guided through whichever process applies — this article explains all four so you know what to expect.
Data Integration timeline (same for all process types): Once your MLS approves your application, Lofty begins integrating your listing data. This typically takes 1 business day after approval — up to 10 business days for MLSs that are new to the Lofty platform.
Process 1: Agreement
When it applies: Your MLS requires a formal agreement signed by both you and your broker.
Stages:
| Stage | What happens | Estimated time |
|---|---|---|
| 1. Sign the MLS Agreement | You and your broker each receive an email with a link to sign electronically. A "Sign Here" button also appears in the CMS. Both parties must sign before the application proceeds. | As soon as possible |
| 2. Lofty Reviews | Lofty verifies the signed agreement and submits it to the MLS. | ~2 business days |
| 3. MLS Reviews | The MLS reviews the agreement, including possible website compliance checks. Status updates to "MLS Approved" if accepted. | ~2 business days |
| 4. Data Integration | Listing data is integrated into your CMS after MLS approval. | 1–10 business days |
If a stage is pending for more than 2 business days: Click the Request Update button in the CMS. The Lofty MLS Support Team will prioritize your request.
Process 2: Instruction
When it applies: Your MLS requires you to complete specific steps — such as contacting the MLS directly or logging into the MLS platform — to initiate the application.
Stages:
| Stage | What happens | Estimated time |
|---|---|---|
| 1. Initiate Application | You receive instructions via email or via a link in the CMS. Follow each step provided by the MLS. When done, click the I've Completed button in the CMS. | ~2 business days |
| 2. MLS Reviews | The MLS reviews your submitted application and may run compliance checks. | ~3 business days |
| 3. Data Integration | Listing data is integrated after MLS approval. | 1–10 business days |
If a stage is pending for more than 2 business days: Click the Request Update button in the CMS.
Process 3: Online
When it applies: Lofty submits your application on your behalf through a third-party vendor platform (such as Trestle).
Stages:
| Stage | What happens | Estimated time |
|---|---|---|
| 1. Lofty Reviews | Lofty verifies your information and submits the online application on the third-party platform on your behalf. | ~2 business days |
| 2. Waiting on Client | You and your broker receive an email invitation to sign the agreement online, or you may be asked for additional information. Status shows "Pending on Client's Info." | ~2 business days |
| 3. MLS Reviews | The MLS reviews your completed application, including possible compliance checks. | ~2 business days |
| 4. Data Integration | Listing data is integrated after MLS approval. | 1–10 business days |
If a stage is pending for more than 2 business days: Click the Request Update button in the CMS.
Need help at Stage 2? Click the Contact Lofty button in the CMS. Your email will be sent directly to mls_support@lofty.com.
FAQ — Trestle: If your MLS uses the Trestle platform, you will receive an automated email asking for your signature once Lofty successfully submits the application in Trestle.
Process 4: Vendor
When it applies: Lofty automatically verifies your MLS membership against MLS records — the fastest and most hands-off process.
Stages:
| Stage | What happens | Estimated time |
|---|---|---|
| 1. Lofty Checks Membership | Lofty automatically verifies your MLS membership. If the auto-check passes, your status updates to "Active" immediately. If it fails, Lofty manually verifies within 48 hours. | ~2 business days |
| 2. Data Integration | Listing data is integrated after membership is confirmed. | ~1 business day |
If a stage is pending for more than 2 business days: Click the Request Update button in the CMS.
Tips
- Check your email frequently during the application process. Most required actions are communicated by email from both Lofty and your MLS board.
- Respond quickly. Delays on your end extend the timeline. MLS boards typically have review windows — if you miss one, your application may be pushed to the next cycle.
- Use the Request Update button if a stage has been pending for more than 2 business days. The Lofty MLS Support Team actively monitors these requests.
Questions?
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at support@lofty.com, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.
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