Introduction
This article will help you understand DNS errors and provide guidance on how to resolve them.
What is a DNS Error?
DNS (Domain Name System) errors occur when your domain's DNS settings are incorrect or incomplete, preventing your website from being accessed properly. DNS errors can arise from various issues, including misconfigured records or failed domain renewals.
DNS Errors and their Impact
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DNS Record is empty
- Impact: Your website cannot be reached because there are no DNS records configured for your domain.
- Explanation: Without DNS records, the domain has no direction on how to connect to the server hosting your website.
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DNS Record has an error
- Impact: Your domain points to incorrect addresses, leading to various issues like 404 errors, 5xx errors, or being directed to another platform.
- Explanation: This occurs when all existing A and CNAME records are incorrect and need to be reconfigured.
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CNAME DNS Record has an error
- Impact: Your domain points to incorrect addresses, leading to various issues like 404 errors, 5xx errors, or being directed to another platform.
- Explanation: The specified CNAME records are incorrect and need reconfiguration.
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Lofty Domain Payment Failed
- Impact: Your domain purchased through Lofty hasn't been renewed due to a failed payment or cancelled order, so the website is inaccessible.
- Explanation: Without renewing the domain, it cannot be accessed.
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Partial DNS Error
- Impact: A mix of correct and incorrect DNS records can lead to unpredictable behavior, such as sometimes accessing the site correctly or being directed to incorrect pages.
- Explanation: The DNS records contain both correct Lofty A records and incorrect records, causing conflicts.
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Cloudflare DNS Issues
- Impact: DNS issues with Cloudflare can cause partial or complete inaccessibility of your site.
- Explanation: The Lofty system cannot access domains with DNS records hosted on Cloudflare. This makes it impossible to pinpoint specific DNS issues. Verify your DNS records to ensure the configuration is correct.
How to Proceed
To resolve these issues, follow the steps below:
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Identify Your DNS Error:
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Understand the specific DNS error affecting your domain.
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Update DNS Settings:
- Follow the guidance to verify and update your DNS settings in our Domain Configuration Guide
- Verify that all A and CNAME records are correctly configured, as per the instructions.
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Renew Domain (If Applicable):
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Confirm if you need the domain linked to your Lofty website.
- If you do, check that your payment card details are up to date and contact our support team to verify your domain order and attempt to renew it.
- If you do not, to ensure your Lofty website remains accessible, please configure a different domain. Follow the guide here: Domain Configuration Guide
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Seek Assistance:
- If you encounter any issues or need assistance, please submit a support ticket. We are here to help you correct your DNS settings.
By following these steps, you can ensure that your website remains accessible and free from DNS errors. If you have any questions or need additional support, please reach out to our support team.
Questions?
If you have any questions regarding this topic or any others, please contact our Support Team via email at <support@lofty.com>, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.
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