Introduction

Lofty has a direct integration with DNC.com (also known as Contact Center Compliance) that you can utilize to to connect the National DNC, state DNCs, and known litigator lists into the Lofty platform. In order to do so, you must meet both of these requirements:

1. You must have a SAN generated by the National Do Not Call Registry. You can learn more about this here: https://telemarketing.donotcall.gov/ . You will need this before subscribing to DNC.com.
2. You must have a separate subscription with DNC.com. Schedule an appointment with them or review their website to learn more. DNC.com will provide you with a certain number of "scrubs" and these will be utilized in Lofty to scrub phone numbers (see details below for how it works).

*IMPORTANT: All the information shared in this article represents product functionality information only. This is not legal advice. You must obtain your own legal advice regarding all federal and local laws/regulations for call and text compliance.

DNC.com Integration Settings

To integrate your DNC.com account with Lofty, click 'Connect' on the integration or marketplace page:

Once you have finished integrating your DNC.com account with Lofty, you will be asked to choose how you would like DNC.com results codes to behave in Lofty. The DNC.com integration with Lofty will return a status code when a number is checked. Please contact support@dnc.com regarding any questions for these status codes.

When the 'Safe' toggle is turned ON for a specific status, Lofty will NOT warn you prior to calling or texting these numbers because it has been marked as "safe."

You can edit these preferences at any time by selecting "Configure DNC.com settings"

How the Integration Works

Once integrated, a "DNC.com Status" will be listed with every phone number (see screenshot below). This will provide the status returned by DNC.com, but only if the number has been checked. It will also list the last time that status is updated.

For any call or text you are making to a phone number in your system with the status of "Unknown Consent," the DNC.com integration will process a "scrub" to determine if there are any results from DNC.com that you want to be aware of.  All other statuses representing consent received (System Recorded Consent, User Recorded Consent, Business Relationship) will not trigger the DNC.com scrub. 

If the phone number has been scrubbed already within the last 30 days, it will not be scrubbed again if you are trying to make a phone call or send a text. The system will check the "Last Updated" field to check this. Most DNC lists must be checked every 30 days for any changes which is why this logic exists.

If the status returned from DNC.com is considered 'unsafe,' Lofty will present you with a warning. One example can be seen in the following screenshot. You can still choose to proceed with the call/text but should pay attention to the warning and how it applies to your situation before doing so. 

If a phone number has been determined by the integration to be 'unsafe,' all Smart Plan (or other) auto texts in the Lofty platform will be converted into manual text tasks for manual review to avoid automated texts being sent to someone on a DNC list. 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@lofty.com>, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.