Summary

• Open Your Welcome Email
• Log In
  • Desktop 
  • Mobile App
• Change Your Password
• Change Your Login Email

Open Your Welcome Email

After signing up with Lofty, you will receive an email to activate your account by setting up your account password. 

If you have not received the welcome email, please reach out to the account owner and ask them to resend it to you.

Log In

Desktop

You need to create a password to complete your account activation, which can only be done through the desktop. Click on the additional radio button to agree to the terms and security requirements, and then click the ACTIVATE ACCOUNT button.

Mobile App

To use Lofty on your phone, we recommend downloading the Lofty mobile app. Learn more here: Download Lofty CRM Mobile App. Once the app has been downloaded, sign in using the same credentials as you use to log in to lofty.com.

Change Your Password

To make sure your account is secure, you can change your Lofty login password. To do so, click on the Settings icon from the menu at the top:

Make sure Account & Security is selected on the left side, and then click "Change Password": 

Remember to write down your new password for future reference! If you do happen to forget, you will have the option to reset it if necessary. How to reset your Lofty Password

Change Your Login Email

Navigate to Settings > User > Account & Security to update your Lofty account login email. Click the edit icon next to your email address.

First, you will need to provide a verification code that is sent to your current email address. This protects you from someone else getting into your account and changing your email address. Once the verification code is entered, the login email can be changed.

FAQ

Q: What if my agent is not receiving the welcome email to log in to Lofty?

A: First, ask the agent to check their Spam or Junk email folder. If the welcome email didn't land there, please navigate to Settings > Agent and resend the welcome email.

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@lofty.com>, by phone at 1 (855) 981-7557, or by chat with us through your CRM.