Managing or Canceling Your Lofty Front Subscription

There’s no self-serve billing portal in Lofty Front — all account changes go through your Lofty representative. Here’s how to make each type of change.

Change your billing cycle

Switching between monthly, annual, or two-year billing:

1. Contact your Sales rep or account manager (or support, who will route you).
2. Confirm the new cycle and effective date.
3. The change applies from your next billing period — your current period is unaffected.

Upgrade your DFY tier or add add-ons

Want a deeper build, extra MLS feeds, the SEO service, or more social profiles?

1. Contact your rep and describe what you need.
2. Your rep confirms the order and pricing with you.
3. Add-ons are provisioned once the order is confirmed; DFY upgrades are scheduled with the Delivery team.

Cancel your subscription

We’d hate to see you go — if something isn’t working, your rep can often fix it. To cancel:

1. Contact your account manager or support and request cancellation.
2. Review the notice period and your cancellation effective date with them.
3. Before your end date, export your leads (People → Export) — your lead data belongs to you.
4. Ask about your domain: if you brought your own domain, it stays yours; make sure you retain registrar access.