Introduction

An "Office Number" is a virtual number that is shared by all users in a Lofty office. This is different from the Company Number, which is utilized by all users in the Lofty account, and different from what is referred to as a Personal Virtual Number, which is the virtual number that belongs to and is utilized by an individual user. 

An Office Number is simply a virtual number and does not have its own allocated usage. Usage (call minutes or text messages) is still pulled from an individual user's associated call/text package (included or added-on). Each account can have only one personal number, but it can purchase multiple office numbers and be associated with the numbers it bought.

Please also note that in order to have a Personal Number, you will need to upgrade your text/call package which includes the use of a Personal Number.

Choosing Your Office Number

The Office number settings are managed by the Office Owner/Admin by navigating to Settings > Office > Communication > Call & Text and selecting the Company Number tab.

Click Select a Number to pick a virtual number to be used as the Office Number. Click Configure Rule in the Unknown Inbound Call & Text Routing Rule to determine how calls and text messages from phone numbers that do not belong to a lead are routed to users on your office. More information on the configuration logic is here: Unknown Leads

What Happens After Setup

 
After completing the Office Number setup, your Office Number functions the same way as Company Numbers. To learn more about how numbers behave after setup—including outbound and inbound logic—see the Company Number article for details on:

• Purchasing additional Office Numbers
• Source and Tag for your Office Number
• Outbound Logic
• Inbound Logic

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@loftycom>, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.