Note: Lofty is rolling out in stages. Depending on the version your account is on, some features or screens described in this article may look different or may not yet be available to you.
Introduction
A Text Code captures new leads by phone. When someone texts your code to your Lofty virtual number, they get an automatic reply and their number is registered as a new lead. Each code can point to a specific listing, so the reply can include that property's details.
Opening Text Codes
- In the left menu, go to Automation → Text Codes.
The page is titled Text Code and lists every code you've created, with columns for Text Code, Listing, Reply Message, Captured Leads, and Action. Add New sits in the top-right corner.
Note: The Action column holds an edit icon and a delete icon for each existing code.
Creating a Text Code
- Click Add New in the top-right corner.
- The SET TEXT CODE dialog opens.
- Optionally pick a listing from the Create a text code for your listing: carousel at the top to tie the code to a property.
- Enter the code word in Text Code (required).
- Use the Listing field (“Search by address”) to attach or change the linked listing.
- Edit the Auto-Reply Message that leads receive — click Select Template to start from a saved template. The message has a 160-character limit shown by the counter.
- Click Save.
Note: The dialog explains the mechanics: “Leads send the Text Code to [your virtual number] to receive the Auto-Reply Message below.”
Warning: Sending in the US requires the number to be registered with an A2P 10DLC campaign — the dialog shows “Please register this phone number with an A2P 10DLC Campaign” with a Learn More link when registration is incomplete.
Questions?
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at support@lofty.com, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.
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