Introduction
This article explains how billing and availability (upgrades, etc.) apply to call/text packages that are added to your account. You are charged on your billing date (this should be on the first of the month) for the call/text package of the current month.
Summary
- Call/Text Package Pricing
- Add / Upgrade / Downgrade
- Personal Virtual Number
- Texting Usage Details
- Call Usage Details
Call/Text Package Pricing
Call Packages
| Basic | Growth | Elite | |
| Cost | Included with w/certain packages. Cannot be purchased separately. Overages are not allowed. |
$15/month + $0.03/minute of overages. |
$79/month |
| Minutes | 100/month | 500/month | Unlimited |
| Features | |||
| Inbound Calls | Yes | Yes | Yes |
| Click To Call | Yes | Yes | Yes |
| Voice Message Drop | Yes | Yes | Yes |
| Call Recording | Yes | Yes | Yes |
| Caller ID Setting | Yes | Yes | Yes |
| Standard Call Lists | No | No | Unlimited |
| Smart Call List | No | No | Yes |
| Callback Task | No | No | Yes |
| Available Toggle | No | No | Yes |
| Inbound/Outbound Voice Message | Yes | Yes | Yes |
| Working Hours | No | No | Yes |
| Dial pad | No | No | Yes |
| Call History | No | No | Yes |
| Archive Call Lists | No | No | Yes |
| Call Scripts | No | No | Yes |
| Questionnaire | No | No | Yes |
| Multi-Line Dialing | No | No | No |
| Live Transfer | No | No | Yes |
Text Packages
Basic |
Growth |
Elite |
|
|---|---|---|---|
| Texts | 2,000/month | 5,000/month | 10,000/month |
| Cost | Included with w/certain packages. Cannot be purchased separately. | $49/month | $89/month |
| Overage Fee | Not allowed | $0.02/text | $0.015/text |
Add / Upgrade / Downgrade
The following table outlines what happens when you purchase, upgrade, or cancel a call/text package as associated with availability and billing.
| When are features upgraded/downgraded? | Is a charge made at the time the change is made? | What is the charge that will be on the following month's billing date? | |
| Purchase Call/Text Package | Immediately | Yes, the prorated amount for the number of remaining days in the month | New Package Monthly Cost |
| Upgrade Call/Text Package | Immediately | No | New Package Monthly Cost |
| Cancel Call/Text Package | Immediately | No | None |
Personal Virtual Number
| Details | Lofty Agent | Lofty Team | Lofty Broker 15 | Lofty Broker 50 | Lofty Enterprise |
| Only available when a call/text package is upgraded (an add-on is purchased). Not available for call/text packages included as part of the platform package cost. | If a call/text package is purchased | If a call/text package is purchased | If a call/text package is purchased | If a call/text package is purchased | If a call/text package is purchased |
Texting Usage Details
A single text message could actually be sent as 2 or 3 messages, depending on the emojis, images, or special characters used. Learn more here: Understanding Text Usage and Billing
Call Usage Details
General Information
- Both inbound and outbound calls using the virtual number count toward call package usage
- You will be charged any additional amount ($0.03/min/call) if the actual call usage exceeds the established amount in the package. This will be added to your bill for the following month as this is not something that can be prepaid.
***All the time between when you start dialing and when the lead hangs up the phone is counted.
Daily Call Limit
Please note that the Three Line Dialer has a daily dial limit of 2,000. That limit is specifically when dialing out using 2 or 3-line modes. There is no limit to dialing with just 1 line. There is also no daily dial limit for the Unlimited package either (it just uses one line).
FAQs
Q: If a lead calls back an agent with no active dialer package, will the call bridge to the agent's cell phone?
A: If a lead calls back the agent's PVN, it will show as a missed call on the agent's CRM, and the lead calling the PVN will hear a message on the other line that the number can only accept text messages and will be asked to send a text to the number instead.
Q: How does billing work for overages?
A: If you go over your text plan limit, you will be charged immediately for every 1,000 texts over. This is designed to help you stay informed on your text activity so you can limit your usage if necessary.
Q: Is there a daily limit for the Growth/Elite text package?
A: They are billed monthly, with an overage fee of $0.02 per additional text. There is no daily cap—just a monthly total.
Questions?
If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@lofty.com>, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.
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