Introduction

The Showing Tool offers a comprehensive solution for handling various aspects of showings and is designed to enhance the efficiency of both listing agents and buyer agents in managing their showing schedules. 

From a Buyer Listing Agent's Perspective:
The Showing Tool encompasses a range of functionalities, including managing showing requests, scheduling showing appointments, and coordinating buyer tours. This documentation will guide buyer agents through utilizing these features to streamline their showing-related tasks.

From a Listing Agent's Perspective:
For listing agents, the Showing Tool primarily focuses on the management of showing appointments. This documentation will provide insights into how listing agents can leverage the tool to efficiently organize and oversee the scheduling of property showings.

 

Additional information regarding Listing Management can be found in our Smart Listings Help Center article.

 

Summary

• Accessing the Showing Management Tool
• Buyer Agent's Perspective
• Listing Agent's Perspective
• Non-Lofty Agent Perspective

Accessing the Showing Management Tool

To manage your showings, navigate to the Calendar and select Showings. 

The left side panel allows you to navigate to your own, or your team members, requested, pending, approved, completed, and canceled showings. To view your team member's showings, you must have the Manage User permission enabled on your Lofty account.

The calendar on the dashboard prominently displays your showings with different status indicators. This makes it easy to differentiate between upcoming, confirmed, and completed showings, ensuring you stay organized at a glance.

By clicking on the tab in the upper-right corner, you can seamlessly switch to the Listing Agent view, which focuses primarily on listing agent-related functions.

 

Buyer Agent's Perspective

First, we will look at the Showing Management Tool from the perspective of an agent working with a Buyer lead to purchase a home.

Managing Showing Requests 

When a Buyer lead requests to see a home, their request can be addressed either on the Lofty calendar or the lead's detail page.

On the Lofty calendar, filter by Showing Requests by either clicking "Showing Requests" in the side panel or selecting "Showing Requests" from the Status menu.

Clicking on the lead's name will open the lead's detail page. Hovering over the lead's name offers the following actions:

• Call Lead (if the lead has a valid phone number, opted into calls)
• Text Lead (if the lead has a valid phone number, opted into texts)
• Email Lead (if the lead has a valid email address, opted into emails)

The Showing Request can be accepted or deleted by clicking the option on the request card.

The showing request can also be addressed on the lead's profile.

When accepting the showing, the first step is to select the date and time. This is optimized to match the lead's requested showing date.

The next step is to contact the Listing Agent to acquire the access code. Once acquired, enter in the Access Instructions box to confirm the showing:

Once the showing is approved, the request status will update to Approved.

If the requested showing listing has been Sold, it will be marked with a red Sold banner, and the option to accept the showing request will be removed. If the showing is approved, it will automatically be canceled and all participants will be notified via email. Scheduled showings can also be manually canceled, by clicking Cancel on the showing card. When a showing appointment is canceled, the following will occur:

• Confirm Cancellation: After clicking "Cancel," you may be prompted to confirm the cancellation. Confirm your decision to cancel the showing appointment.

• Email Notification: Once you confirm the cancellation, the Lofty system will automatically send an email notification to the listing agent, informing them of the cancellation.

• Updated Showing Status: The showing status for that particular appointment will change to "Cancelled" in the system, reflecting the cancellation of the showing appointment.

Submitting Showing Requests to the Listing Agent

If the listing agent has configured a showing schedule for their listing, you have the option to request a showing directly from the Listing Discovery page.

Once you've identified a suitable listing, click the "Book a Showing" button. A booking page will allow you to choose from the available showing time slots. Lofty will automatically send a showing request email to the listing agent on your behalf. A new entry will be added to your buyer leads showing calendar, indicating a pending showing request for that specific listing.

 

Showings can also be requested via the mobile web browser. This feature is available to Lofty and non-Lofty users. 

 

Managing Buyer Tours

For detailed instructions on creating and managing a home tour for your buyer leads, please see our Help Center article, Buyer Home Tour.

You can conveniently access and customize your buyer tours within the "My Buyers" section.

Here, you'll find a snapshot of your tour route, along with a count of the listings included in the tour. Additionally, you'll have access to the following essential tour details:

1. Tour Name: Simply click on the tour name to navigate to the tour's dedicated landing page.

2. Time: The scheduled start and end time for the tour.

3. Lead Information: Click on the lead's name to navigate to the lead's detail page.

 

Listing Agent's Perspective

Next, we will look at the Showing Management Tool from the perspective of an agent working with a Seller lead to sell their home.

Configuring the Showing Schedule

To configure the showing options for your listing, first, navigate to Listings → My Listings → Manage Listing:

If this is the first time setting up the Showing Configuration for this listing, click the Showing Configuration button in the upper right corner. If you are editing the showing configuration, click Actions → Showing Configuration:

Here, you may set up the showing details, such as the available times, whether approvals are done manually or automatically, and any information the buyer's agent will need to access the property:

When complete, click Save to confirm the showing details.

The scheduling link is located in the upper right corner of the Showing Configuration page. Click the icon to copy the link. This link may be shared in the MLS private notes for interested buyers' agents to access. When clicking the showing request link, all agents, whether they are Lofty users or not, may request to show the listing. Here is an example showing the request page:

The ASAP option for showing requests has been removed from the website option.

OLD UI	NEW UI

Approving and Denying Appointments

The requested showing time will now be displayed in multiple locations related to the showing request:  record:
A. Lead Details Page [App and PC] 
B. Lead Timeline [App and PC]

C. Calendar [App & PC]

D. Showing Dashboard [PC]
E. Showing Request [App]

F. Email Notification 

Non-Lofty Agent Perspective

When non-Lofty users request a showing time via the link, they will be prompted to sign up for Lofty's property showing feature:

Once an account has been created, non-Lofty users can create their own showing links, by clicking + Create Showing Link:

The showing configuration steps are the same as for Lofty users.

Non-Lofty users also have a dashboard to approve and deny showing requests, as well as track their own scheduled showings. At this time, there is no landing page for non-Lofty users to access this tool. They must register via the Lofty user's Schedule a Showing link.

 

 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@lofty.com>, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.