Introduction

Wondering what AI credits cost — or where they actually go? This guide walks you through checking your balance, topping up, and seeing exactly what's consuming your AI credits. You can find it all in your Billing Center.

• Walkthrough Video
• View your credits for the current cycle
• Top up when you need more
• See exactly where your credits go

Walkthrough Video

View your credits for the current cycle

1. Click your profile photo in the bottom-left corner of Lofty.
2. Click Billing Center.
3. Under Credits, see how many credits you've consumed in the current cycle.

Top up when you need more

If you're running low, click Buy extra credits. This takes you to the Lofty Marketplace, where you can increase the number of credits available on your account.

See exactly where your credits go

Click Manage Credits to break down your spend for the current period:

• AI Copilot and Cowork runs — overall usage across your account.
• Custom Agents — which agents are consuming the most credits, and how many runs each one has completed.

This visibility is worth having on hand — some runs are far more credit-hungry than they look. For example, asking Cowork to review and clean up your entire database is a great use of it, but if you have tens of thousands of leads, that's a substantial amount of tokens. Now you'll see it coming.

For everyday Cowork chats, each individual conversation shows the credits used and how many runs were completed in that chat.

How AI credits work — explained

At the bottom of the Manage Credits page, you'll find a plain-language explanation of how AI credits work and the token-to-credit ratio. If the whole concept has felt vague, this is the place to get concrete answers.

The takeaway

You don't have to guess — or worry — about your credit spend. Check your Billing Center any time to see your balance and exactly what it's going toward, so you can use Cowork with confidence.

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at support@lofty.com, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM