*If you are looking for support for Chime Bank, please reference Chime Bank Support (Not Lofty Support) .

Introduction

You can contact Lofty Support on your computer or the Lofty Mobile App by following the instructions below.

Support Hours

Support by Phone 

8:00 AM - 8:00 PM
7 Days a Week
Eastern Time

Support by Chat

9:00 AM - 5:00 PM*

Monday - Friday*

Mountain Standard Time (Phoenix Time)*

*These hours will be expanded soon. 

Via Computer

Log into your Lofty CRM.  Click on the Help icon on the top right of the page.

Click Submit a Ticket, and a ticket form will appear. You can also call directly at (855) 981-7557, email support@loftycom, or chat with support.

Here, you can send your inquiry directly to the Lofty Support Team. Response time is generally within 24 hours. 

Via Mobile App

Please note: Make sure that you have the latest version of the Lofty app on your device. 

1. Open your Lofty CRM app.

2. At the bottom of the screen, click More.

3. Click on Lofty Support.

4. An email window will appear. Here, you can send your inquiry directly to the Lofty support team. Response time is generally within 24 hours.

5. Please note: Your email account should be linked to your device in order to contact Lofty support directly from your CRM app.

Chat Support

We currently offer chat support to all clients via Web browser only. To access it, please click the "?" icon next to your profile photo. Then select Chat with Support. If it is after hours, or no agent is available, this will then be turned into a support ticket and answered at our earliest convenience. 

Questions?

If you have any questions regarding this topic or any others, please reach out to our Support Team via email at <support@lofty.com>, by phone at 1 (855) 981-7557, or by chat with us through your Lofty CRM.